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Conversational Interfaces in the Car

Thomas Schalk  (Vice President of Voice Technology, SiriusXM)

Location: Room 207

Date: Thursday, August 29

Time: 2:05 pm - 3:00 pm

Track: Drive - Connectivity & Infotainment

Format: Technical Session

Vault Recording: TBD

Intelligent assistants for the car have become a reality and provide significant value to the driver, in terms of safety and convenience. Yet the car manufacturers continue to struggle with low J.D. Power user satisfaction scores for speech. This is expected to change because the conventional push-to-talk speech experience is going through a complete redesign in an effort to achieve a conversational interface for the driver, instead of a structured command interface like we have today.

Apple and Google brought their personal assistants to the car when CarPlay and Android Auto were introduced several years ago. Today we are seeing more players in automotive space with Alexa and Nuance solutions. Unlike CarPlay, Android Auto, and Alexa, the Nuance solution is white-labeled and customized for adopters such as BMW and Mercedes.

The functionality of automotive assistants is expected to evolve and include vehicle integration allowing drivers, for example, to operate climate control by voice, and listen to explanations of what certain warning lights mean. With Autonomous vehicles on the horizon, intelligent assistants can become multimodal and effectively leverage video as a presentation modality because driver distraction won’t be an issue, at least ideally.

In this presentation we will explore the current intelligent assistants for the car, what to expect with vehicle integration, and how things will change with autonomous vehicles. Finally, we’ll discuss the optimum speech experience for the driver, and what’s required to achieve this optimum experience.